FAQ’s

Q: What is a barcode?

A: A Barcode is a specific type of 12-digit (UPC) or 13-digit (EAN) barcode which allows retailers to manage sales and inventory of a product. Barcodes are required for all general use products worldwide.

Q: How do I receive my EAN & UPC barcodes?

A: With every order you'll receive an email which includes your EAN & UPC number assignment in three different formats (eps, pdf, jpeg), a Certificate, and a copy of your invoice.

Q: How do I place an order and what payment methods?

A: You can place an order online by selecting from one of our packages. We accept payments online using EFT bank transfer or credit / debit card. You can also email us requesting an invoice. After you receive the Invoice or have paid online one of our sales representatives will process your transaction and send you your barcode package.

Q: Will my barcode work with any product?

A: Yes, all retail products use the standard UPC or EAN Barcode system.

How many EAN / UPC barcodes do I need?

A: The rule is that you'll need one barcode per item, as well as one barcode per variation (color, size, style). For example, if you’re selling a one-size fits all winter hat in four different colors you will then need 4 Barcodes.

Q: How does my product become associated with the Barcode?

A:

  • You purchase a Barcode number assignment.
  • You apply your 12-digit / 13-digit Barcode to your product.
  • You contact the retailer and provide them with your products details,
    the barcode number, a well as company information.
  • The retailer registers your information into their sales & inventory
    management system, associating your product and company with the barcode.
  • Your product is scanned at the register and your sales & inventory is easily tracked.

Q: Can I use these barcodes on Amazon?

A: Yes. Amazon requires one Barcode per product. Simply purchase a UPC / EAN Barcode through us, receive your Barcode number assignment, and provide the number to Amazon along with your product details. After these simple steps you are ready to being selling on Amazon.

Q: Can my graphic designer alter the size of the Barcode you sent me to fit on my packaging design?

A: When changing the size of any barcode we recommend following the below rules and regulations. The eps (vector file) is best to use in a design program like Adobe Illustrator. When you open the EPS file in Adobe Illustrator you must Flatten the transparency by clicking Object>Flatten Transparencies BEFORE you re-size. You must always keep the same height to width ratio when altering the original size. You may crop the black and white lines off the top but the height should be no less than .5" tall. The smallest barcode measurement size should be no less than approximately 1.25" x .5". Always test scan after reshaping.

Q: Why should I purchase through you instead of going directly to GS1 South Africa?

A: We specialize in helping small businesses. Purchasing directly through GS1 is costly. You will need to pay an initial membership fee plus annual renewal fees on every single barcode that you own. Those barcodes you will never own them. Also, you will still need someone to generate the barcode numbers into images for you. All those costs add up. In short, we’re able to sell barcodes to you at a much lower cost with NO RENEWAL FEES.

Q: Will my barcode work in every store?

A: Our barcodes are valid worldwide at all stores besides Pick n Pay. With Pick n Pay you will need to go directly through their partnership company GS1 to obtain a prefix and join their membership program. With GS1, it is extremely costly and you will need to pay annual fees.

Q:I have more questions, is someone available to speak with me?

A: If you have any further questions our barcode specialists are available to speak with you over the phone Monday-Friday 9am-5pm. You can also reach us using the livechat or via email.

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  • No Renewal Fees
  • No Hidden Fees
  • No Additional Setup Costs
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With each order you will receive an assignment of EAN and UPC numbers in the barcode graphic of three different formats (eps, jpeg, pdf), a certificate and a copy of your invoice.

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